RETURN, EXCHANGE & REFUND POLICY

At PAIR2STYLE, our products are created with care and attention to detail.

Unlike standard ready-to-wear products, many of our pieces are made-to-order and customised specifically for you. This includes custom blouses, coordinated clutches, sandals, jewellery and complete matching sets.

Because each order may involve dedicated materials, labour, customisation and production, please read this policy carefully before placing your order.

1. Our Products Are Made Especially for You

Our custom and made-to-order products may be created according to your:

• Measurements
• Size
• Design selection
• Colour selection
• Style preferences
• Footwear size
• Jewellery selection
• Embellishment preferences
• Other approved customisation details

Once production begins, these products are made specifically for you and may not be suitable for resale.

Therefore, custom-made and made-to-order products are generally not eligible for cancellation, return or exchange simply because the customer changes their mind.

This includes changes in personal preference after the order has been confirmed.

Nothing in this policy is intended to limit any consumer right or remedy that cannot legally be excluded under applicable law.

2. Cancellation Before Production

If you wish to cancel an order, please contact us as soon as possible at:

Email: pair2style@gmail.com
WhatsApp: +91-9618931201

If production has not yet started, we may accept the cancellation.

Where applicable, amounts already spent on approved design work, sourcing, customisation or other non-recoverable services may be deducted from the refund, subject to applicable law.

Once production or customisation has started, cancellation may no longer be possible.

3. Cancellation After Production Begins

Once any significant production activity has started—including cutting, stitching, embroidery, customisation, assembly, preparation or other work specifically for your order—the order generally cannot be cancelled.

This is because materials and production resources have been committed specifically to your order.

Any exception will be considered at our discretion and subject to applicable law.

4. Change of Mind

We do not generally accept returns, exchanges or cancellations for custom-made products where the customer:

• Changes their mind;
• No longer needs the product;
• Prefers another design;
• Prefers another colour;
• Prefers another fabric;
• Wants a different style;
• Decides they do not want the complete set;
• Finds that the product does not suit their personal preference;
• Changes their event or occasion plans.

Because the products are individually created for the customer, they cannot ordinarily be treated like standard ready-to-ship merchandise.

5. Incorrect Customer Measurements

Where a customer is responsible for providing measurements, the customer must ensure that the measurements supplied are accurate.

If a product is made according to the measurements supplied by the customer and the customer subsequently finds that the fit is incorrect because the measurements provided were inaccurate, the product will generally not qualify for a return or refund.

Where reasonably possible, we may offer an alteration service at an additional charge.

6. Our Measurement Error

If measurements are taken by our authorised team and we make an error in recording or applying those measurements, please contact us promptly.

After reviewing the issue, we may offer an appropriate solution, which may include:

• Alteration;
• Repair;
• Remaking the affected portion; or
• Another appropriate remedy.

7. Defective or Incorrect Products

We stand behind the quality of our products.

If you receive a product that is:

• Manufacturing-defective;
• Damaged in transit;
• Significantly different from the confirmed design;
• The wrong product;
• The wrong size where the incorrect size was supplied by us;
• Missing an important component included in your confirmed order; or
• Otherwise materially not as ordered,

please contact us as soon as possible.

8. Reporting a Problem

For visible damage, incorrect products or missing components, please contact us within 48 hours of delivery.

For defects that could not reasonably be identified immediately, please contact us as soon as reasonably possible after discovering the issue.

Please provide:

• Order number;
• Customer name;
• Description of the issue;
• Clear photographs;
• Photographs of the packaging where relevant;
• Unboxing video, if available; and
• Any other information reasonably required to assess the claim.

Please do not return any product without receiving instructions from our customer-care team.

9. Unboxing Video

Because our products are premium and custom-made, we strongly recommend recording a continuous video while opening your parcel.

The video should show:

1. The sealed package;
2. The shipping label;
3. The condition of the outer packaging;
4. The opening of the package;
5. All products received; and
6. The condition of the products.

An unboxing video can help establish whether damage or missing items occurred during transportation.

However, the absence of an unboxing video does not automatically remove any consumer rights or remedies available under applicable law.

10. Assessment of Defects

Once we receive your complaint, our team may request photographs, videos or other information to determine whether the issue is:

• A manufacturing defect;
• Transit damage;
• A difference from the confirmed order;
• A fitting issue;
• A customer measurement issue;
• Normal variation in fabric or handcrafted materials; or
• Damage or wear occurring after delivery.

We may request the product to be returned for physical inspection where necessary.

11. Resolution of Valid Claims

If we determine that the product has a manufacturing defect, is materially incorrect or otherwise requires a remedy from our side, we may, depending on the circumstances:

• Repair the product;
• Alter the product;
• Replace the affected component;
• Remake the affected product;
• Replace the product; or
• Provide an appropriate refund.

The appropriate remedy will depend on the nature and extent of the issue and applicable law.

12. Fabric & Handcrafted Variations

Our products may use premium fabrics and handcrafted elements.

Minor variations may occur in:

• Colour;
• Texture;
• Weave;
• Embroidery;
• Beading;
• Sequins;
• Stones;
• Prints;
• Motif placement; and
• Finish.

These variations can be natural characteristics of the material or the result of handcrafted production.

A minor variation that does not materially affect the appearance, quality or functionality of the product will generally not be treated as a defect.

13. Colour Differences

Colours may appear different depending on your screen, device, lighting conditions and photography.

For this reason, a minor difference between the colour displayed on your screen and the actual fabric or accessory colour will not automatically qualify for return or refund.

Where a product is materially different from the colour/design confirmed at the time of order, please contact us for assessment.

14. Matching Sets

Where a customer purchases a coordinated set such as:

Blouse + Clutch

Blouse + Clutch + Sandals

Blouse + Clutch + Jewellery

the pieces are designed as a coordinated collection.

If one component has a confirmed defect, we will assess that component and determine the appropriate remedy.

A problem with one component does not automatically mean that every component of the complete set must be returned, unless required by applicable law or considered appropriate based on the circumstances.

15. Jewellery Returns

Customised or specially selected jewellery may not be eligible for return or exchange once preparation or customisation has commenced.

Jewellery that has been worn, used, damaged or altered after delivery will generally not be eligible for return except where required by applicable law or where the item is determined to have had a manufacturing defect.

16. Footwear Returns

Custom or specially prepared sandals/footwear are made or prepared according to the size selected and confirmed by the customer.

Please carefully check the size before confirming your order.

A change of mind or preference after production will generally not qualify for an exchange or refund.

If we send the wrong size compared with the confirmed order, or the footwear has a manufacturing defect, please contact us for assessment.

17. Products That Have Been Worn or Altered

We generally cannot accept returns where the product has been:

• Worn;
• Washed;
• Dry-cleaned;
• Altered by another tailor;
• Repaired by a third party;
• Damaged after delivery;
• Stained;
• Exposed to perfume, makeup, chemicals or other substances;
• Used contrary to the care instructions.

This does not affect rights available under applicable law for products that were defective when supplied.

18. Return Shipping

If we confirm that a product is defective, incorrect or otherwise requires return due to an issue for which we are responsible, we will provide appropriate return instructions and, where applicable, arrange or reimburse reasonable return shipping costs.

For any return approved for another reason, the customer may be responsible for return shipping costs.

19. Refunds

Where a refund is approved, we will generally process it through the original payment method where technically possible.

The time required for the refund to appear in your account may depend on the payment gateway, bank, card issuer or other financial institution.

Any refund will be processed in accordance with applicable law and the circumstances of the order.

20. Refunds for Unfulfilled Orders

If we are unable to fulfil an order after accepting payment and cannot provide an acceptable alternative, we will provide an appropriate resolution, which may include a refund, subject to applicable law.

21. Exchanges

Because our products are made-to-order and customised, exchanges are generally not available for:

• Change of mind;
• Change of design preference;
• Change of colour preference;
• Incorrect customer-provided measurements;
• Change of footwear preference; or
• Change of occasion or styling requirements.

Where we have supplied an incorrect or defective product, an exchange or replacement may be offered where appropriate.

22. Approved Returns

Where we approve a return, we will provide specific return instructions.

Unless the nature of the defect requires otherwise, returned products should be:

• Unworn;
• Unused;
• Unwashed;
• Unaltered;
• Free from stains or marks; and
• Returned with original packaging and accessories where applicable.

23. No Unauthorised Returns

Please do not send products back to us without contacting our customer-care team first.

Unauthorised returns may cause delays in processing your request.

24. Legal Rights

Nothing in this Return & Refund Policy is intended to remove, restrict or override any consumer right, remedy or protection that cannot legally be excluded under applicable Indian law.

Where applicable law provides a customer with a right to repair, replacement, refund, cancellation or another remedy, that right will prevail over any inconsistent provision of this Policy.

25. Contact Us

For cancellation, return, exchange or refund requests, please contact:

PAIR2STYLE
Email: pair2style@gmail.com
WhatsApp: +91-8618931201
Phone: +91-8618931201
Please mention your order number in all communications.